This policy applies to private transfer reservations created through Auronex Travel or partner agencies.
The customer should notify cancellations as early as possible. Free cancellation may be possible up to a certain period before pickup time, depending on the partner and transfer type.
In case of late cancellation, no-show or incorrect customer information, a fee may apply.
Changes to date, time, flight number, hotel or route must be communicated in advance. Changes are subject to availability.
For flight delays, flight information will be monitored where possible. The customer must provide correct flight details.
Refund eligibility depends on payment method, partner conditions and cancellation timing.
For cancellations or changes, please contact your agency or the reservation center.